12.10.2020

Soite starts using the elec­tron­ic Omao­lo ser­vice: elec­tron­ic book­ing of appoint­ments for coro­n­avirus test­ing is tried out

Central Ostrobothnia Joint Municipal Authority for Social and Health services Soite starts using the national Omaolo service in Central Ostrobothnia in the handling of the coronavirus pandemic. A client can fill in a coronavirus symptom checker in Omaolo. The service then assesses the likelihood that the user has a coronavirus infection. When needed, the service forward the user’s contact information to Soite. At the same time, Soite will also begin testing electronic booking of appointments for coronavirus testing. The electronic booking system is linked to the Omaolo service and will be tested concerning the drive-in testing site in Kokkola.

Soite starts using the national Omaolo service on Friday 9th of October 2020. A client can use the web-based Omaolo service (on omaolo.fi) to assess an individual symptom or health problem. The service gives the client advice on care as well as recommendations based on his/her answers. The Omaolo service is an electronic alternative to contacting Soite by phone.

Soite starts using Omaolo by adopting the coronavirus symptom checker. After strong identification in the coronavirus symptom checker, the client’s contact information may be forwarded directly to Soite’s unit, if Omaolo assesses that the client may have a coronavirus infection. Soite contacts the client by phone and, when needed, starts the testing process and care. In other words, the client does not necessarily need to call Soite’s coronavirus helpline and avoids having to queue on the phone. After having filled in the symptom checker, the client can wait for Soite to contact him/her, if Omaolo has assessed that s/he needs to be tested.

Elec­tron­ic book­ing of appoint­ments for coro­n­avirus test­ing is tried out in Soite

At the same time as Soite starts to use Omaolo’s coronavirus symptom checker, it also begins testing electronic booking of appointments for coronavirus testing at the drive-in testing site in Kokkola. Those who live in Kokkola, can book an appointment to the drive-in testing site if Omaolo’s coronavirus symptom checker recommends a test.

In the Omaolo service, a person who has symptoms that fit the coronavirus fills in the symptom checker. The Omaolo service will use the answers to assess the likelihood that the client has a coronavirus infection. When needed, the client will be offered a chance to book an appointment for coronavirus testing in Soite. The electronic booking of an appointment for coronavirus testing is forwarded to Soite’s appointment book via Soite’s Omahoito service. The electronic booking works through strong identification.

The coronavirus symptom checker in Omaolo and the electronic booking works parallel to Soite’s coronavirus helpline. The purpose of testing electronic booking is to assess how it affects the telephone traffic and if it helps the coronavirus testing process work more smoothly. Electronic booking of an appointment to a coronavirus test will possibly be expanded later to the entire Soite area if it functions well.

We continue to recommend that those who live in Soite’s area contact Soite even if they only have mild symptoms of the coronavirus. Soite can now be contacted by filling in the coronavirus symptom checker in Omaolo. If the symptoms point to a coronavirus infection, your contact information can be conveyed to Soite or you can book an appointment via Omaolo to the drive-in testing site in Kokkola. The coronavirus helpline is still open on weekdays from 8 a.m. to 5 p.m. and on weekends from 8 a.m. to 4 p.m., phone 06 828 7499.

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