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06.03.2020

Soite’s helpline for ques­tions about the coronavirus

THIS TEXT HAS BEEN UPPDATED ON THE 13TH OF MARCH 2020

Soite has opened a region­al helpline that you can call if you sus­pect a coro­n­avirus infection.

The num­ber is 06 828 7499.

Calls are tak­en every day at 8–20.

The tele­phone hours are changed if need­ed and depend­ing on the sit­u­a­tion. We are mon­i­tor­ing the sit­u­a­tion continuously.

A nurse who assess­es if there is rea­son to sus­pect a coro­n­avirus infec­tion takes the calls. If it seems pos­si­ble the caller has a coro­n­avirus infec­tion, s/he is giv­en advice on what to do.

No gen­er­al health advice is giv­en on the helpline. If the caller’s symp­toms do not fit a coro­n­avirus infec­tion, s/he is advised to con­tact oth­er health care ser­vices.

Soite has opened a region­al helpline, so that ques­tions about the coro­n­avirus do not bur­den e.g. the phones at the com­mon emer­gency clin­ic (yhteispäivystys/samjouren) or the health sta­tions.

There is also a nation­al helpline on the coro­n­avirus that pro­vides gen­er­al infor­ma­tion about the virus. The num­ber is 0295 535 535. We rec­om­mend you call the nation­al helpline if you need gen­er­al advice on the coronavirus.

The nation­al helpline is open on week­days at 8–21 and on Sat­ur­days at 9–15. The helpline doesn’t give health advice or advice about urgent, acute symptoms.

Link:  Do this if you sus­pect a coro­n­avirus infection

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